In-Warranty Repair

If product is defective or fault within warranty period, please apply the RMA Number and fill out the form for further processes; the following information are the necessary information that must provide:

• The model and serial number of the product
• The completely customer contact information
• The issue symptoms on the returned item(s)

We will endeavor to our utmost in expediting the repair/replacement. For an In-warranty repair, the customer only pays the one-way freight cost, no additional charge.

Extended Service Support

If you need the extended warranty service and support, please contact our sales team for further details. For a In-warranty repair, the customer only pays the one-way freight cost, no additional charge.

DOA (Defective on Arrival) Policy

• If the product is found malfunction within 30 days of the Purchase Order, from the invoice date of the product. The product will be considered to “DOA.”
• The malfunction of the Products is NOT caused by: customer misuse, abuse, accident, neglect, improper assembling, utilization, storage conditions or installation, contamination (sand, water, etc ……)
• DOA is dealt with the highest priority and should be reported to FusionTech immediately.
• An RMA number is also required for the DOA items as well. FusionTech technician will test and diagnose the returned products before shipping back.
• If the returned DOA products are diagnosed as “No fault found,” no replacement will be provided. The returned shipping fee for non-defective DOA products will be at the customer’s expense.

The definition of defective products separates into three categories as below:

• DOA: The defective occurs within 30 days of the purchase order, from the invoice date of the product.
• IRMA: In-warranty of Return Material Authorization. The defective occurs after 30 days of the purchase order, but not over the warranty date.
• OOW: Out of warranty. The defective occurs after the warranty has expired.

Obtain an RMA Number

• Our RMA service will be available to the customer who have an invoice account with us.
• Please contact to the account sales representative of Fusiontech for the RMA Form. Fill out the complete contact information, product model & serial number, the detail malfunction description on the RMA form and obtain an RMA number before returning the detective products to FusionTech for repair service.

Package and Delivery

• Package: The returned products must be packed properly to avoid the damage during the transportation. For the package categories of the defective products:
• DOA: DOA products qualify for the complete replacement. It must be returned with all the accessories and user documents that included in the original purchase.
• IRMA & OOW: Only the defective products should be returned. Please ensure the goods are suitably packed in strong protection packing.
• The RMA number should be clearly marked or written on the outside package and include a copy of valid RMA form in the package before delivery.
• On shipper’s invoice, be sure to write the following: “Goods with no commercial value being returned for repair.” Without the note, additional charge will be levied customs which you will be responsible for.
• For speed up the repair procedure, please provide the email with the following information: shipping date, quantity, the courier, company, and the tracking number.

Repaired Warranty & RMA Service Fee Table as below.